Payment & Shipping
Our number one goal is to make the payment process secure and safe for our customers. So please read carefully and contact us at [email protected] or call Mario at 859-428-8369 if you have any questions or concerns.
We understand that coming up with the means to purchase an English Mastiff Puppy can be difficult. We are ready and willing to work out a payment plan that will work for both of us as long as the full price of the puppy is paid before pick-up or delivery. The deposit and any payments are non-refundable (NO EXCEPTIONS). If for some reason you cannot get the puppy you have chosen out of the current litter, your money can then be used towards a puppy of the same quality from the next litter. The buyer will be responsible for any difference in price.
All of our puppies come with AKC Registration, a one (1) year health guarantee, and will be up to date on vaccinations. All appropriate paperwork (ie. shot records, contract & AKC registration forms) will be provided at delivery or puppy pick up. If your puppy is shipped via ground or air, we will also provide the carrier, food and water.
When you have chosen your puppy and are ready to make a minimum deposit of $500, please contact us at [email protected] or call Mario by phone at 859-428-8369. I will then email you a copy of our contract. We require payment in full and a signed copy of our contract before you can take ownership of your puppy.
We accept payment via Bank Transfer/ Zelle, CashApp, cashiers check and/or money orders. If you reside in the State of Texas, by law we are obligated to collect Texas sales tax at a rate of 8.25%. CashApp is our most preferred mode of payment. Keep in mind, if you are paying via check or money order, we will not ship your puppy until the check / money order clears and we verify the funds have transfered.
You are more than welcome to drive here and pick up your puppy or meet us at a designated location witin a 30 mile radius of our home. I’m sorry, but we will NOT travel outside of 30 miles. If this doesn’t work for you, we’re happy to ship your puppy using one of our shipping options below. We do NOT allow our puppies to go to their new homes until a minimum of 8 weeks old. In rare cases we may keep the puppies until 9 or 10 weeks if we feel they are not ready for their new home yet. If you live far away and are not willing to pick your puppy up, we can safely ship your puppy via ground or air.
Ground shipping is a great option for transporting your puppy. We can send your puppy via ground shipping if you live within a few hours from our home. Of course, this means that transportation could take longer than flying. We use a transport company that is a professional puppy handler and delivers nationwide. Your puppy will travel in an air conditioned vehicle and will stop on a regular basis for food, water and potty breaks. Shipping by ground will vary in cost depending on your location and is determined by the shipping company we use.
VIP AIRLINE TRANSPORTATION
Our safest and most preferred option
This is our preferred method and most requested form of transport. You can rest easy knowing with 100% certainty that your puppy is safe and in good hands. When flying our puppies, we use a certified pet nanny to fully escort and hand deliver your puppy to your nearest airport. The cost of this service ranges from $100 – $250.